Testimonials

We were quite unaware of the intensity and impact of the recorded messages until we had customers asking for products they had learned about via the recorded message.

Digital Hold Systems really rescued us during a time of major transition – merging Time Warner Cable, Adelphia and Comcast into Time Warner Cable in Los Angeles in 2006. They stepped up and converted many locations with many equipment types into a simple, streamlined process quickly and professionally. We use hold messaging in our Pay-Per-View marketing strategy. This helps drive remote control ordering from customers who are calling in to order Pay-Per-View events, which reduces call volume for the next event. It is also an easy way to drive new Pay-Per-View sales. The DHS team is not only remarkably responsive to our needs, but can often anticipate what we will need before we do. With thousands of callers holding at any given time, our hold messages must be top-notch. Digital Hold Systems provides the sophistication and service we need to ensure our customers have the best possible experience while they wait. I highly recommend them to anyone looking to improve their customers’ experience.